• Treat all clients and their families, staff, volunteers, colleagues and members of the public fairly, objectively and with respect
• Respect the unique characteristics of clients, families, volunteers, staff members and colleagues. These may include: ethnic origin, socio-economic status, culture, gender, education, marital status, sexual orientation, religious values and disability
• KidsAbility’s vision, mission and belief statements are used when planning, monitoring and making decisions
• Client and family information is confidential and is not disclosed without consent
• Consent for service is based on communicating relevant information clearly, fully and honestly
• The client and family’s rights to participate in service decisions and to make informed choices regarding services is respected
• Clients and families are treated equitably. Services are based on a client’s needs within the limits of resources available to KidsAbility and are coordinated with other services
• Do not exploit any relationship that could be construed as a conflict of interest or as emotional, physical or sexual abuse
• Present qualifications honestly and practice within the limits of competence as determined by education, training and professional experience
• Participate in continuing education programs designed to improve service quality

Client And Family Responsibilities

• Respect the unique characteristics of clients, families, volunteers, staff members and colleagues. These may include: ethnic origin, socio-economic status, culture, gender, education, marital status, sexual orientation, religious values and disability
• Treat service providers, other clients and their families in a courteous, considerate and cooperative manner
• Maintain client confidentiality – do not disclose information about children and families without the families’ consent
• Provide complete and accurate information to support KidsAbility services
• Participate in service provision, in setting goals and following a mutually agreed upon plan
• Raise any concerns or question about service in a timely manner and make the appropriate team member(s) aware of such concerns
• Inform the team member(s) if you do not understand something such as the service plan or instructions provided
• Recognize that the amount of service is based on a client’s needs and the available resources of KidsAbility
• Respect KidsAbility services by notifying KidsAbility in advance if you are unable to attend appointments or programs
• Respect the property of KidsAbility and abide by any guidelines for its use

Board And Management Responsibilities

• Treat all clients and their families, staff, volunteers, colleagues and members of the public fairly, objectively and with respect
• Respect the unique characteristics of clients, families, volunteers, staff members and colleagues. These may include: ethnic origin, socio-economic status, culture, gender, education, marital status, sexual orientation, religious values and disability
• KidsAbility vision, mission and belief statements are used when planning, monitoring and making decisions
• Client and family information is confidential and is not disclosed without consent
• Authority is used solely to fulfill responsibilities to KidsAbility and not for self-interest
• The Board accesses information required to make informed decisions when fulfilling the objectives of its strategic plan
• Clients and families are treated equitably. Services are based on a client’s needs within the limits of resources available to KidsAbility and are coordinated with other services
• Board Members, staff and business partners are accountable for compliance with professional standards, including ethical behaviour
• Participate in quality improvement activities designed to improve all aspects of the operation of KidsAbility