Frequently Asked Questions

What are School Based Rehabilitation Services?

School Based Rehabilitation Services (SBRS) include occupational therapy, physiotherapy and speech and language pathology provided to school-aged children in their publicly-funded schools. KidsAbility oversees and manages the contract for SBRS working with Saint Elizabeth and CBI to provide services in Waterloo Region and Guelph-Wellington.


What has changed?

KidsAbility has been working with Saint Elizabeth in Waterloo Region and CBI in Guelph-Wellington to provide SBRS services for children in their home schools, in coordination with the school boards. For SBRS speech services in Waterloo Region, some of the services currently provided by Saint Elizabeth will be transitioned to CBI effective April 1, 2020 for the remainder of the 2019-2020 school year. This change will not affect the current service delivery model for children who are receiving services.  Families currently waiting for services will maintain their place on waitlists.


Is there anything that I need to do because of this change?

Children Currently Receiving School Based Rehabilitation Services:

Services will continue without any interruption. Your child's established service plan will remain unchanged and there is nothing that families need to do. Your child’s therapist will be reaching out to you. However, in the meantime if you have any questions, you can contact Adriana Garcia Ruiz at


Children Waiting for School Based Rehabilitation Services:

Families currently waiting for services will maintain their place on the waitlist and children will continue to be seen on a priority-basis.


Where will my child's services be provided?

Your child will continue to receive School Based Rehabilitation Services such as occupational therapy, physiotherapy or speech services in their school, based on the current plan for your child.


Will my child’s therapist change?

For many children receiving SBRS speech therapy, their therapists will change. In order to provide a more efficient service to children, a re-assignment of schools and therapists will need to take place. There are no changes to the quality of services that children will receive. Although we know that change can be difficult for a child, the therapy teams will work together to ensure a smooth transition.


What prompted this change?

In response to feedback received from families, the government made changes in 2019 to improve the delivery of SBRS (physiotherapy, occupational therapy, and speech-language pathology) for children and youth from birth to school exit. KidsAbility has been working with Saint Elizabeth and CBI since then to provide children SBRS services in their schools. CBI has more capacity at the current time and in order to provide SBRS as efficiently as possible to children, the decision was made to reallocate some schools from Saint Elizabeth to CBI for SBRS speech therapy.


My child is on the waiting list for School Based Rehabilitation Services. Will my child come off the waiting list now?

Families currently waiting for services will maintain their place on the waitlist and children will continue to be seen on a priority-basis.


How do I refer my child for School Based Rehabilitation Services?

All new referrals for School Based Rehabilitation Services will be done by the child’s home school through KidsAbility’s Intake team. Please talk to your child’s teacher or principal about referrals for School Based Rehabilitation Services.


My child is already a KidsAbility client. What does this mean for me?

Your team at KidsAbility will remain unchanged and will continue to work closely with service provider therapists in order to maintain coordinated care for your child.


Are there any additional services that my family can access?

Families are the most important member of their child’s therapy team. Through training and guidance, families are equipped with the skills and support that they need to be successful. The following services and resources are available to support you and your family!
  • Training & Support:
    You can request a meeting with our Resource Centre team who can help you to find information on a specific topic, search for community programs and provide BoardMaker training to design visual supports.
  • Equipment & Games:
    Search our online catalogue or visit us in-person at any of our Resource Centres in Cambridge, Guelph, Kitchener or Waterloo to borrow equipment, toys, DVDs, resources and more!
  • In The Meantime:
    KidsAbility’s therapists have built a series of information sheets for parents and caregivers to help you understand the many ways that you can help your child to work on learning new skills at home such as:
    • Sensory Challenges
    • Developing Positive Behaviours
    • Developing Hand Skills to Prepare Them for School
  • Community Programs:
    There are many programs, activities, workshops and more for children, youth and families in our community that can be viewed on KidsAbility’s Event Calendar.
  • Peer to Peer Support:
    The Waterloo Region Family Network (WRFN) can assist you in connecting with other parents that may have a child with a similar diagnosis.